Privacy Policy
Last updated: March 15, 2024
Introduction
At Astatespizza, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Service").
By using our services, you agree to the collection and use of information in accordance with this policy. This Privacy Policy applies to all users of our Service, including customers, pizzeria partners, and website visitors.
We understand that privacy is fundamental to trust, and we are committed to being transparent about our data practices. This policy describes your privacy rights and how the law protects you.
Information We Collect
Personal Information You Provide
We collect information you provide directly to us when you:
- Create an account or register for our services
- Place orders through our platform
- Contact us for customer support or inquiries
- Subscribe to our newsletters or promotional communications
- Participate in surveys, contests, or promotional activities
- Provide feedback or reviews about our services
- Apply for partnership opportunities as a pizzeria
This information may include:
- Name, email address, and phone number
- Delivery and billing addresses
- Payment information (processed securely through third-party providers)
- Order history, preferences, and dietary restrictions
- Account credentials and security information
- Communications with our customer service team
- Profile information and preferences
Information Collected Automatically
When you use our Service, we automatically collect certain information about your device and usage patterns:
- Device information (IP address, browser type, operating system, device identifiers)
- Usage data (pages visited, time spent, click patterns, search queries)
- Location data (with your permission, for delivery and restaurant recommendations)
- Cookies and similar tracking technologies
- Referral sources and marketing campaign effectiveness
- App performance data and crash reports
- Network and connection information
Information from Third Parties
We may receive information about you from third parties, including:
- Payment processors and financial institutions
- Social media platforms (if you choose to connect your accounts)
- Marketing partners and advertising networks
- Data analytics providers
- Public databases and government sources
- Our pizzeria partners (order fulfillment information)
How We Use Your Information
We use the collected information for various purposes, including:
- Processing and fulfilling your pizza orders and delivery requests
- Providing customer support and responding to your inquiries
- Improving our services, website functionality, and user experience
- Personalizing content, recommendations, and marketing communications
- Sending order confirmations, updates, and delivery notifications
- Conducting research and analytics to understand user behavior
- Ensuring security, preventing fraud, and protecting against abuse
- Complying with legal obligations and regulatory requirements
- Managing our business operations and internal record-keeping
- Developing new features and services
- Facilitating communication between customers and pizzeria partners
Information Sharing and Disclosure
We may share your information in the following circumstances:
With Pizzeria Partners
We share necessary order information with our pizzeria partners to fulfill your orders, including your name, contact information, delivery address, order details, and special instructions. This information is essential for order preparation and delivery.
With Service Providers
We work with third-party companies that help us operate our services:
- Payment processors for secure transaction handling
- Delivery partners and logistics providers
- Cloud hosting and data storage services
- Customer support and communication platforms
- Marketing and advertising services
- Analytics and data processing services
- Security and fraud prevention services
For Legal Reasons
We may disclose your information when required by law or when we believe disclosure is necessary to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety, or that of our users
- Investigate potential violations of our terms of service
- Prevent fraud, security breaches, or other illegal activities
- Respond to emergency situations involving public safety
Business Transfers
In connection with mergers, acquisitions, asset sales, or other business transactions, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
Important: We do not sell, trade, or rent your personal information to third parties for their marketing purposes without your explicit consent.
Data Security
We implement comprehensive technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- End-to-end encryption of sensitive data in transit and at rest
- Regular security assessments and penetration testing
- Multi-factor authentication for administrative access
- Employee training on data protection and privacy practices
- Secure payment processing through PCI DSS compliant providers
- Regular software updates and security patches
- Network firewalls and intrusion detection systems
- Data backup and disaster recovery procedures
- Access controls and audit logging
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using industry best practices.
Your Rights and Choices
You have several rights regarding your personal information:
Access and Portability
You have the right to access, review, and obtain a copy of your personal data in a structured, commonly used format.
Correction and Updates
You can correct inaccurate or incomplete information through your account settings or by contacting us directly.
Deletion
You may request deletion of your account and associated personal data, subject to certain legal and operational requirements.
Marketing Communications
You can opt-out of promotional emails and marketing communications at any time using the unsubscribe link or by updating your preferences.
Location Data
You can control location sharing through your device settings or app preferences.
Cookies and Tracking
You can manage cookie preferences through your browser settings or our cookie preference center.
To exercise these rights, please contact us at +1 (718) 629-4375 or info@astatespizza.com. We will respond to your request within 30 days.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods depend on the type of information and our legal obligations:
- Account information: Retained while your account is active and for a reasonable period after closure
- Order history: Retained for business records and customer service purposes
- Payment information: Retained according to financial regulations and fraud prevention needs
- Marketing data: Retained until you opt-out or as required by law
- Legal compliance data: Retained as required by applicable laws and regulations
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last updated" date
- Sending email notifications to registered users
- Displaying prominent notices on our platform
- Providing in-app notifications for mobile users
Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Phone: +1 (718) 629-4375
Email: info@astatespizza.com
Address: 1783 E 56th St, Brooklyn, NY 11234
We are committed to resolving any privacy concerns promptly and transparently.